Note: Shipment tracking details are added to the “completed order” email once the order status is marked as completed.
On the edit/view order screen, you will see a new write panel for shipment information:
To add shipment information for the customer to view:
- Choose a provider. This should be the shipping company you use. If your provider is not listed, choose the Custom Provider option.
- Add the tracking number that the provider assigned. If you chose the custom option, you need to enter the full link to the company’s tracking page (if applicable).
- Choose a shipping date (optional), which is when the package was shipped.
- (optional) Test the preview link to see if it works as you expect.
- Save Tracking. This is also a good time to change the order status to Complete. Marking the order as Complete will send the Completed Order email to the customer, including the shipment tracking code.
- (optional) Add additional tracking numbers by clicking Add Tracking Number.
