Automatewoo - Troubleshoot Guide

Automatewoo - Troubleshoot Guide

Check the table of contents in this article for each troubleshooting topic

How to check email/workflow logs 

You may have Automatewoo as an add-on to your website which automates emails for different scenarios including wine club emails, win back user emails and other workflows such as adding users to a Mailchimp list/group. 

Sometimes, you might need to confirm if an email or a workflow has been triggered. 

  • Navigate through Autmatewoo/AutomateCRU → Workflows
  • Select Run Count in line with the workflow you want to check
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  • You can search a specific customer via name or email by typing on the highlighted field and select the customer on the suggestions and click Filter button.
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  • Click the eye icon to check the overall details of the workflow for a specific customer
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  • On the popup, you can check if the email was successfully sent or other actions on the workflow has error. You can also Re-run workflow for the customer without considering the rules set on the workflow
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Manual Workflow to remove all Unsubscribed Members on Mailchimp List


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  • Enter the workflow title/name
  • Make sure that Automatic is selected
  • Select Subscription Status Changed as trigger
  • Select Cancelled under Status changes to
  • Tick Recheck status before run checkbox
  • Click Add Rule Group button
  • Set the rule to Customer - Has Active Subscription → No
  • Click Add Action button.
Note: You can add multiple actions by click this button again

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First Rule
  • Select Remove Tags action
  • Select tags Cellar Door Signup (Active) and Online Singup (Active)
Second Rule
  • Select Change Role action
  • Select Customer on User role
Third rule
  • Select Remove Contact From List action
  • Select the list where your wine club members were added to
  • Tick the checkbox if you want the data of the customers to be remained on mailchimp. Untick it if you want the data deleted

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  • Tick Is Transactional
  • Tick Enable tracking
  • Tick Enable conversion tracking
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  • Click Save button to save your changes

How to run a manual workflow

Once a manual workflow has been saved you can begin running it by clicking the Run button.

You’ll be directed to a new step by step process which guides you through the process of running your manual workflow.

There are 3 steps:

  1. Select a manual workflow – here you are given an opportunity to confirm you have the correct manual workflow selected.
  2. Find matching items – Clicking the “Find matching items” button will find all items (orders or subscriptions) that match the rules you added to the workflow. This lets you preview exactly which items the workflow will run for.
  3. Add to workflow queue – Clicking the “Run workflow for X items” button will add the items to the workflow queue.

Overview and pricing of this feature. Click here

Looking for the user guide for this feature? Click here



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