Plans & Pricing
Please view the below to understand our pricing model, plan inclusions and how we handle support requests as well as how we charge for features and services.
Ongoing monthly subscriptions
Subscriptions plans
Hosting & Support plans offer clients varying levels that suit their requirements and budget. Each Plan, be it Hosting, Support & Maintenance or a combination of both, has detailed feature inclusions. CRU’s responsibilities in hosting and supporting our clients websites is listed and addressed across the below areas and can be found in detail on our pricing page here:
- Support Ticket Response Times
- Support Hours
- Emergency After Hours Support
- Plugin and Core Updates
- Support Channels
- Low, Medium, High and Emergency Priority Resolution Targets
- Site Safety & Security Inclusions
- Website Performance
- Reporting
- Monitoring
- Back ups
- Tasks we do and tasks we don’t
To further assist in the support responsibilities included in the above, CRU has focused on creating user guides, FAQs and troubleshooting documentation in order for clients to manage most aspects of their website.
What plans are we offering?
Our subscription services are broken down into two main areas:
Hosting - Managed website hosting ensuring your site is always available and performing well
Support & Maintenance - Keeping your website in tip top condition
Managed Hosting
- CRU WP - Our managed WordPress hosting plans
- CRU ECO - Our managed WordPress eCommerce hosting plans
Support & Maintenance
- CRU SOS - Our support & maintenance plans including support channel and priority support options
CRU 360 a combination of both eCommerce hosting and support & maintenance (most popular)
- CRU 360 - allow clients to combine the same level of CRU ECO and CRU SOS into one discounted plan with the addition of CRU CONCIERGE which is a full service and management option for your online store. For clients looking to add more features including our CRU Club software for subscription club management, we suggest the CRU 360 plan.
What if a plan doesn’t suit me?
We understand some customers require more than others so we have split every plan into different levels to ensure all customers needs are met.
- CORE - For customers getting started or with lower value sites. All the basic features you need to get going.
- PRO - Designed for growing websites and eCommerce stores. A higher level of inclusions with growth in mind.
- XL - Greater inclusions for high traffic websites and stores. Increased CRU resources for larger clients hitting their straps.
- ENTERPRISE - Enterprise grade plans with customisable inclusions.
CRU Credits & CRU Tasks
To make quoting and invoicing for website tasks more simplified, we use a CRU TASK and CRU CREDIT system. Each SOS or 360 plan level has a set amount of tasks included. If clients go over their allocated tasks per month, more tasks can be purchased in the form of Credits. Tasks included in plans do not roll over, however, credits do. We have created Credit packs so you can save the more credits you buy. Please note, our standard WP or ECO plans do not include Tasks, support tickets will be covered solely with CRU CREDITS.
New features or services are also covered with CRU CREDITS only.
We have created Tasks We Do and Tasks We Don’t Do lists as the CRU Support Catalog to highlight what is covered by the new task and credit system. As we roll out our DIY user guides, clients should be able to self manage, however, CRU is still available to assist at the cost of a task.
Each task from the CRU Support catalogue (but not limited to) uses one credit, regardless of the amount of time taken. If our developers find that additional tasks are needed to solve a problem, you will be notified to approve of the additional credit usage.
More information here
Please note: As websites do not have warranties and technology is consistently changing, CRU considers issue and bug fixes as Tasks in line with industry standards.
One-off jobs, services & features
In keeping with our promise of clearer and more transparency on pricing we have added a new services page to our site that details all the services, add-ons and features the we offer. We are currently growing new services and adding new features weekly.
Most of the services and features use CRU CREDITS, with website development, migration services continuing to be quoted and invoiced.
Migrating to CRU
Already have a Wordpress or Woocommerce website and want CRU hosting and/or support? We offer migration including our CRU AUDIT and CRU CLEANUP services. These services ensure your site meets our plan level baselines for security, performance and stability.
Related Articles
Dynamic Pricing - Features
View Guide Links at the bottom of the page Installation 1 CRU CREDIT Setup (optional) 1 CRU CREDIT Ease Of Use Easy Want this feature? Request Here Purchase CREDITS Here Advanced Product Pricing Configure bulk discounts for each product in your ...CRU Plans - Terms & Conditions
CRU Digital is committed to supporting your online sites and stores to maximise their performance and availability. This document sets out the technical / support services provided by CRU Digital to support and maintain your store when on one of the ...CRU Website Packages and Plans Overview
CRU is an eCommerce and website agency. We deliver projects across website development, website hosting & support, software development and digital marketing services. CRU is not an All-In-One platform, we develop websites on open source Wordpress ...Dynamic Pricing - User Guide
For pricing and how to add to your website see at the bottom of the page. Dynamic Pricing has 7 modes available for creating and applying pricing rules for your store. 7 modes Single products pricing – pricing based on and applied to quantity of ...Dynamic Pricing - Troubleshoot Guide
Can't see any Troubleshooting Guides on this page? This means we don't have any, please raise a ticket here if you have an issue and help us build out our guides! Overview and pricing of this feature. Click here Looking for the user guide for this ...